Privacy Notice
Last updated: 27 January 2026
Who we are
TrailTrack.co.uk is operated by the TrailTrack team. We are the data controller responsible for the personal data we collect through our website and services.
If you have any questions about this notice or how we handle your information, please contact us at:
Email: theteam@trailtrack.co.uk
What personal data we collect
We collect the following types of personal data:
- Identity and contact information: your name and email address when you register for a member account.
- User-uploaded content: GPX route files you choose to upload to your private member account. These files may contain personal data such as location information, timestamps, or waypoints that could identify you or others.
- Usage data: basic technical information about how you use the site (e.g., IP address, browser type, pages visited), collected automatically via server logs and cookies.
- Other information: anything you voluntarily provide when contacting us (e.g., via support emails).
We do not collect payment details directly (if payments are involved, they are handled securely by third-party providers who do not share card information with us). We do not knowingly collect special category data (e.g., health information) or data about children.
How we collect your data
- Directly from you when you register, upload GPX files, or contact us.
- Automatically through website technology (e.g., server logs).
How we use your personal data
We process your personal data only for the following purposes:
- To provide and manage your member account and our services (including storing and displaying your private GPX routes within your account)
- To communicate with you about your account, uploads, or support queries
- To keep the website secure and improve it
- To comply with legal obligations (e.g., responding to lawful requests)
Important note about GPX routes
All GPX routes you upload are private to your member account only. We will never access, use, analyse, share, or process your GPX files (or any location-derived data from them) for any other purpose — including marketing, research, product improvement, or sharing with third parties — unless you give us your explicit, separate consent in advance. We treat these files as strictly confidential user content.
Who we share your data with
We do not sell or rent your personal data. We may share limited data only when necessary:
- With service providers who help run the site (e.g., hosting providers, email services) under strict confidentiality agreements
- If required by law (e.g., to authorities)
No third parties receive your GPX routes without your explicit consent.
International transfers
Some of our service providers may be based outside the UK (e.g., in the EEA or US). Where this happens, we ensure appropriate safeguards are in place (e.g., UK-approved standard contractual clauses or adequacy decisions).
How long we keep your data
We keep your data only for as long as necessary:
- Account details (name, email) and GPX routes: for the lifetime of your active account
- Other data: typically up to 6 years for legal/tax purposes where required, or shorter periods for logs and technical records
You can delete your account and GPX files at any time via your member dashboard.
Your rights
You have rights under UK data protection law, including:
- To access your personal data
- To correct inaccurate data
- To delete your data (including GPX routes)
- To restrict processing
- To object to certain processing
- To data portability (in some cases)
To exercise these rights, just email us at theteam@trailtrack.co.uk. We’ll respond as quickly as possible (usually within a few days). You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).
Security
We take reasonable steps to protect your data, including secure storage, access controls, and encryption where appropriate (especially for uploaded GPX files).
Cookies and Similar Technologies
Our website uses two types of cookies:
- Strictly necessary cookies: These keep you logged in securely, remember your session preferences, and ensure basic functionality and security. They do not require your consent under UK law.
- Analytics cookies (Google Analytics): We use Google Analytics to understand how visitors use our site — for example, which pages are most popular and how people navigate between them. Google Analytics sets cookies to collect this information anonymously. These cookies are only set if you choose to accept analytics cookies via our cookie consent banner when you first visit the site.
When you first visit TrailTrack.co.uk, you will be shown a cookie consent banner. You can choose to accept or decline analytics cookies at that point. If you decline, no analytics cookies will be set and your visit will not be tracked by Google Analytics.
You can also control or delete cookies at any time through your browser settings. For more general information about cookies, visit aboutcookies.org. For details on how Google uses data collected via Analytics, visit Google's Privacy Policy.
Changes to this notice
We may update this notice from time to time. Changes will be posted here with a new “last updated” date. Please check back periodically.
By using TrailTrack.co.uk and creating an account, you acknowledge this Privacy Notice. Thank you for trusting us with your data — we’re committed to keeping your tracks private!